Privacy Policy for Floorensics, Inc.
Effective Date: 2/1/2025
At Floorensics, Inc. your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect the information we receive from you, including homeowners and professionals representing homeowners. By using our services, you agree to the collection and use of information as outlined in this policy.
- Information We Collect
We collect the following types of information:
Personal Information:
Names of homeowners
Addresses related to flooring concerns
Contact information (e.g., phone numbers, email addresses)
Content Information:
Photos, videos, and other multimedia related to flooring issues or damage
Detailed descriptions and concerns about flooring problems
We do not collect sensitive information such as Social Security numbers or personal credit card numbers
- Methods of Collection
We collect your information through the following methods:
Website: Information submitted via forms on our website, such as request forms for flooring evaluations, feedback forms, or other inquiries.
Paper Forms: In certain instances, we may collect information via physical or electronic forms when required by insurance carriers or professionals representing homeowners.
Phone and Verbal Communication: We may collect information over the phone when homeowners or professionals contact us to inquire about flooring issues or provide additional details.
Email: We may collect information provided via email communications, including images, descriptions, or questions related to flooring concerns.
- How We Use the Information
The information we collect is used for the following purposes:
Providing Services: To evaluate, diagnose, and offer opinions regarding flooring concerns, including assisting insurance carriers and other professionals in processing claims.
Communication: To communicate with you regarding flooring issues, solutions, and any necessary follow-ups.
Improving Services: To enhance the quality and accuracy of our services and ensure we are meeting our clients’ effectively.
Compliance with Legal Obligations: If necessary, we may use or share your information to comply with legal obligations, regulatory requirements, or in response to legal processes such as subpoenas.
- How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. This includes using secure servers, encryption technologies, and limiting access to your information to only those employees and contractors who need it to perform their duties. - Sharing and Distributing Information
We do not share, sell, or rent your personal information to third parties without your consent, except in the following circumstances:
Legal Obligations: If required by law, regulation, or legal process, we may disclose your personal information without consent to comply with legal requirements or protect our legal rights.
Service Providers: We may share your information with trusted third-party service providers who assist us in providing services, but only to the extent necessary for them to perform their duties. These providers are required to keep the information confidential and comply with applicable privacy laws.
We do not share mobile information for marketing purposes.
- Opt-Out and Unsubscribing
If you wish to unsubscribe from our communications, you can:
Email Communication: Respond to an email stating you no longer wish to receive communication.
Phone Communication: Notify us during a phone call that you no longer wish to receive calls.
Website Forms: Request via our website form or contact email that you be removed from future communications.
If you wish to request deletion of the information we hold about you or have further privacy concerns, please contact us at admin@xactfloors.com.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates. - Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights under applicable privacy laws, please contact us at:
Floorensics, Inc.
PO Box 4157
Orange, CA 92867
admin@xactfloors.com
714-987-9882
By using our services, you acknowledge that you have read and understood this Privacy Policy.