Terms and Conditions
Last Updated: [3/4/25]
Welcome to Xactfloors (Floorensics Inc.) (“we,” “our,” or “us”). By accessing or using our website (the “Site”) and our services, you agree to comply with and be bound by the following Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use the Site or our services.
1. Use of the Site and Services
1.1. You must be at least 18 years old or have parental consent to use this Site and our services.
1.2. You agree to use the Site and our services for lawful purposes only and in accordance with these Terms.
1.3. We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion.
2. Services Provided
2.1. Xactfloors (Floorensics Inc) primarily provides flooring inspections, estimates, and flooring reports to flooring adjusters. We also specialize in flooring installation and specific repairs in our service area. We reserve the right to decline any project at our discretion.
2.2. All services are subject to availability and may be modified or discontinued at our discretion.
2.3. We provide estimates and reports based on professional expertise, but final decisions regarding flooring projects remain the client’s responsibility.
3. Intellectual Property
3.1. All content on this Site, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by intellectual property laws.
3.2. You may not copy, distribute, modify, or create derivative works from any content without prior written consent.
4. Communications via Email
4.1. By sending an email to our designated website email address, you acknowledge that you are voluntarily providing information. You are responsible for ensuring the accuracy of the information you provide.
4.2. You agree to notify us immediately if you believe any unauthorized party has accessed or misused the information you have shared with us.
5. Payments and Fees
5.1. Payments for services must be made in accordance with the terms outlined in our invoices or contracts.
5.2. Late payments may be subject to additional fees and/or suspension of services.
5.3. All deposits, fees, and final payments are non-refundable unless otherwise stated in a written agreement.
6. Limitation of Liability
6.1. We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Site or our services.
6.2. All services are provided “as is” and “as available” without warranties of any kind, express or implied.
7. Third-Party Links
7.1. The Site may contain links to third-party websites. We do not endorse or assume responsibility for any third-party content.
8. Privacy Policy
8.1. Your use of the Site and our services is also governed by our Privacy Policy, which can be found here.
9. Termination
9.1. We reserve the right to terminate or suspend your access to our services at any time for violations of these Terms.
10. Governing Law
10.1. These Terms are governed by and construed in accordance with the laws of The U.S.A. and the State of California.
11. Changes to Terms
11.1. We may update these Terms at any time. Your continued use of the Site and our services after changes are posted constitutes acceptance of the updated Terms.
12. Contact Information
12.1. For any questions about these Terms, please contact us at admin@xactfloors.com.
Messaging Terms of Service:
Xactfloors uses SMS primarily for conversational purposes with customers and employees. This includes sending updates and confirmations of appointments, answering customer questions regarding their projects, and general communications. Message frequency may vary. Users will receive informational messages regarding their individual flooring projects, and will not receive promotional or marketing messages of any kind.
Message and data rates may apply. To unsubscribe, text STOP, and we will no longer communicate with you via text.
By using this website, you acknowledge and agree that we do not collect or store customer contact information through this platform. We will only initiate communication with individuals who have voluntarily provided their phone number to their insurance agent, who has specifically requested our services on their behalf. If an individual has pursued our company for flooring work, we will collect verbal consent for SMS messaging to their preferred phone number.
You further acknowledge that any communications from us will be strictly related to the services requested by your insurance agent, and we will not contact you for any other purposes without your explicit consent.
If you have any questions or concerns regarding the use of your information, please refer to our Privacy Policy or contact us directly.